Last updated: September 24, 2026
These Terms of Service ("Terms") govern your access to and use of the Superdegree service provided by SUPER DEGREE (ABN 95 926 075 671) ("Superdegree", "we", "us", or "our").
By accessing or using Superdegree (the "Service" or "Platform"), you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.
If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.
Superdegree turns screen recordings and web applications into polished product videos and documentation using artificial intelligence. The Service includes:
Certain features may be identified as "beta," "experimental," "preview," or similar within the Service.
The Ask Agent is currently a beta feature.
Beta features are still under active development and may be incomplete, contain errors, behave unexpectedly, or change substantially as we improve them. Availability may be limited, including through invite-only or capacity-based access.
We may modify, suspend, restrict, or discontinue beta features at any time.
You should exercise additional care when using beta features, particularly where an AI agent is authorised to interact with third-party systems or production data.
We are actively developing the Service and may add, modify, restrict, or discontinue features over time.
Where a change materially reduces or removes functionality included in a paid subscription, we will provide at least 30 days' advance notice where reasonably practicable.
Advance notice may not be possible where a change is required for security, legal or regulatory reasons, or results from circumstances outside our reasonable control, including changes by third-party service providers.
To use certain features of the Service, you must create an account using email/password authentication or by signing in with Google OAuth.
You agree to:
When you sign in with Google, your use of Google's authentication services is subject to Google's applicable terms and policies. Please refer to our Privacy Policy for information about how we handle information received from Google.
Accounts belong to an organisation or workspace. Subscriptions, credit balances, saved brand settings, custom voices, and content belong to the organisation rather than to an individual member.
You acknowledge that:
You must be at least 16 years old to use the Service.
If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.
Some parts of the Service, including the Ask Agent, may be made available on an invite-only or capacity-limited basis.
Access may be requested, granted, and revoked at our discretion, including for capacity reasons, and access to these features is not guaranteed by any plan or purchase.
This section covers obligations specific to how the Service works. The Service captures screen content you supply and, in the case of the Ask Agent, operates a browser against systems that belong to you or to third parties.
When you upload or record video, you represent and warrant that you have all rights and permissions necessary to do so and to have us process it.
You are solely responsible for what appears in your recordings. In particular, you agree that you will:
We do not review recordings for sensitive content before processing them, and processing is generally automated.
You should assume that anything visible or audible in a recording may be processed, transcribed, transmitted to our service providers where necessary to provide the Service, and may appear in generated narration, captions, guides, or exports.
The Ask Agent operates a cloud browser and takes actions inside the web application you nominate — navigating, clicking, typing, and submitting forms — in order to complete the task you describe.
By starting a run, you instruct and authorise us to access that application on your behalf.
You represent and warrant that:
Actions taken by the Agent are treated as your actions. The Agent is autonomous within the task you give it and may take steps you did not specifically anticipate, including actions that create, modify, or delete data, send messages or invitations, trigger notifications, incur charges in the target system, or otherwise have effects that cannot be undone.
We strongly recommend using test, sandbox, or demonstration accounts rather than production systems containing real customer data where practical.
You are responsible for the scope of Agent activity carried out under your instruction and for ensuring that the Agent is authorised to interact with the applicable target system.
Where you supply credentials or complete a sign-in so that the Agent can reach an application, you do so at your own risk.
You agree to use dedicated, least-privilege, or test credentials wherever possible and to revoke them when they are no longer needed.
You must not supply credentials belonging to another person or organisation without their authorisation.
Our handling of browser-session information, authentication state, and related data is described in our Privacy Policy.
The Service can clone a voice from a sample you provide and may generate talking-head avatar segments or other synthetic media.
When you use these features, you represent and warrant that:
The number of custom voices an organisation may keep depends on its plan.
We may remove any cloned voice or generated likeness we reasonably believe was created without appropriate authority and may suspend accounts that misuse these features.
You retain all rights you hold in content you submit, upload, record, or otherwise provide through the Service ("User Content"), including uploaded and recorded video, audio and voice samples, images, documents, text, prompts and instructions, logos, brand settings, and formatting preferences.
By providing User Content, you grant us a worldwide, non-exclusive, royalty-free licence to:
This licence continues only for as long as reasonably necessary to provide the Service and process your User Content in accordance with these Terms and our Privacy Policy, including applicable deletion, recovery, backup, security, and legal-retention periods.
We do not use your User Content to train or fine-tune our own general-purpose artificial intelligence or machine-learning models unless you expressly authorise us to do so.
As between you and Superdegree, and to the extent permitted by applicable law, you own outputs generated specifically for you by the Service based on your User Content ("Generated Content").
To the extent Superdegree has any rights in such Generated Content, we assign those rights to you.
You may use Generated Content for personal, internal business, and commercial purposes, including product demonstrations, documentation, training, onboarding, and marketing.
AI-generated content may not always qualify for copyright or other intellectual-property protection. Similar or identical outputs may also be generated for other users.
Generated Content may be subject to applicable third-party provider terms. We do not guarantee that Generated Content is unique, eligible for copyright or other intellectual-property protection, or free from third-party intellectual-property claims.
You are responsible for reviewing Generated Content and ensuring that your use complies with applicable law and any applicable third-party rights.
You agree not to upload, generate, or create content that:
We reserve the right to remove content that violates these restrictions or our policies and to suspend or terminate accounts that repeatedly or materially violate these Terms.
You agree not to:
The Service is sold as monthly subscription plans, and work performed by the Service may be metered in AI credits.
Credits are held at the organisation level and shared by its members.
Current plan prices, monthly credit allowances, and per-feature rates are published on our pricing page and shown in the product.
We will provide at least 60 days' written notice before increasing the recurring subscription price of a paid plan.
All prices are in USD unless stated otherwise.
Most media-processing work is priced according to the duration of source material, and applicable rates may depend on your plan.
Durations may be rounded up to whole minutes, with a minimum of one minute.
Credits may be consumed by:
The Service will display or quote the applicable credit cost before you confirm an action wherever reasonably practicable.
Rates are subject to change. We will notify users of significant changes, and changes do not retroactively affect credits already consumed.
Because the length of an Ask Agent run may only be known once it finishes, we may reserve credits for the maximum permitted length of a run when it starts and refund the unused portion when it ends.
If a run produces no usable output due to a detectable Service failure, the applicable reservation may be refunded in full.
If your balance does not cover the required reservation, the run may be refused before it begins.
Some features are not available on all plans.
The Ask Agent may not be included in certain plans and may additionally be subject to invite-only or capacity-limited access described in section 3.4.
Limits such as maximum recording length, usage allowances, and the number of custom voices may also vary by plan.
Downgrading a plan may restrict access to features or content that exceed the lower plan's limits. Content may remain retained and become accessible again on upgrade, subject to our applicable deletion and retention policies.
By providing payment information, you authorise us and our payment processor to charge the applicable fees to your payment method, including recurring subscription charges until you cancel.
You are responsible for charges incurred under your account and by your organisation's members.
We use a third-party payment processor and do not intentionally receive or store full payment-card details collected directly by that provider.
Subscriptions renew automatically each billing period unless cancelled before the renewal date.
Cancelling stops future renewals. It does not refund the current billing period, and you retain access until the end of the period you have paid for unless otherwise required by law.
Credits are deducted when a task is initiated or, for Agent runs, may be reserved at the start and settled at the end.
If a task fails due to a detectable system error on our side or failure of an upstream provider, we may refund the applicable credits automatically or, where appropriate, on request.
Credits are generally not refunded for:
Subscription fees and credit purchases are generally non-refundable except as required by law or at our discretion.
We may issue refunds in circumstances including:
Contact us at [email protected] if you believe you are entitled to a refund.
Refund requests should be made within 30 days of the applicable charge.
Credit purchases, grants, and usage are tracked against your organisation.
You may be able to view your balance, transaction history, and per-member spend through your billing settings.
We may offer free or discounted access to the Service from time to time, including a student offer of six months of free access to the Starter plan for eligible students.
Promotional offers are subject to these Terms and to our Offer Terms, which set out eligibility, verification, and what happens when an offer period ends, including any automatic conversion to a paid subscription.
Our Service uses artificial intelligence technologies from various providers, including large language models, speech recognition, speech synthesis, and image and video generation models.
AI technology has inherent limitations and uncertainties:
YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING AI-GENERATED CONTENT BEFORE USE OR PUBLICATION.
We do not guarantee the accuracy, completeness, reliability, quality, or suitability of AI-generated content for any particular purpose, and you should not rely on AI-generated content for instructions where an error could reasonably cause material harm or loss without appropriate independent review.
Your use of the Service is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, retain, and protect information, including recordings, transcripts, voice samples, analytics and session replay information, and information processed during Ask Agent sessions.
Where Superdegree processes Personal Data on behalf of an eligible business Customer, additional data-processing terms may apply under our Data Processing Addendum or another agreement with that Customer.
Our Service integrates with and depends on third-party services to provide certain functionality.
We use third-party AI and content-processing providers to deliver applicable parts of the Service.
Our current providers, their functions, and the categories of data they may process are identified in our Privacy Policy and, where applicable, our Data Processing Addendum.
We may change providers as the Service evolves and will keep applicable disclosures reasonably current.
Ask Agent runs execute in cloud-browser infrastructure provided by a third party.
Pages visited during a run, information displayed on those pages, information entered through the browser, Customer instructions, authentication state, and execution information may be processed through that infrastructure and, where necessary, by AI services used to direct or interpret the session.
Our handling of this information is described further in our Privacy Policy.
We use third-party providers for functions including:
We engage third-party providers to support and deliver the Service. Their processing of information on our behalf is governed by our arrangements with those providers and is described further in our Privacy Policy and, where applicable, our Data Processing Addendum.
Where you independently connect, publish to, or use a third-party service through Superdegree, your use of that external service may also be subject to that provider's own terms, privacy policy, and acceptable-use requirements.
We are not responsible for the availability, functionality, policies, or independent acts of third-party services outside our reasonable control.
We make reasonable efforts to work with service providers appropriate to the functions they perform, but we cannot guarantee their uninterrupted performance or availability.
Nothing in this section limits any responsibility we have for our service providers where such responsibility cannot lawfully be excluded or limited.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
Features identified as beta, experimental are provided without any additional warranty.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR LOSS ARISING SOLELY FROM ACTIONS TAKEN BY THE ASK AGENT IN A SYSTEM YOU NOMINATED IN ACCORDANCE WITH YOUR INSTRUCTIONS, including data created, modified, or deleted, messages or notifications sent, charges incurred in the target system, or access affected by that system.
You are responsible for ensuring that you are authorised to initiate the applicable Agent run and for appropriately reviewing the scope and consequences of the run.
Nothing in this section excludes liability to the extent it cannot lawfully be excluded.
We do not warrant that the Service will be entirely free from viruses, malware, worms, Trojan horses, or other harmful components.
To the extent appropriate to your use of the Service, you are responsible for:
You are responsible for:
To the maximum extent permitted by applicable law, we are not liable for issues arising from third-party services that are outside our reasonable control, including:
Nothing in this section limits any responsibility we have for our service providers where such responsibility cannot lawfully be excluded or limited, including obligations imposed by applicable data-protection law.
We are not liable for failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, civil unrest, pandemics, strikes, failures of third-party infrastructure, internet service providers, telecommunications networks, or similar events beyond our reasonable control.
Some jurisdictions do not allow certain warranty exclusions or liability limitations.
In such jurisdictions, our liability will be limited only to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Superdegree and its officers, employees, contractors, and agents from third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from:
This section does not require you to indemnify Superdegree for claims to the extent caused by Superdegree's own breach of these Terms, negligence, wilful misconduct, or violation of applicable law.
You may cancel your subscription or request deletion of your account or organisation through available account functionality or by contacting us.
Cancelling a subscription stops future renewals but does not itself delete your account or content.
Upon account or organisation deletion:
Where available, you should export content you wish to retain before requesting deletion.
We may suspend or terminate your account or access to the Service where reasonably necessary, including for:
Where reasonably practicable and appropriate in the circumstances, we may provide notice or an opportunity to remedy a breach before termination.
Upon termination:
Any licence granted to Superdegree under section 5.1 survives only to the limited extent and for the period reasonably necessary to complete those applicable processing, deletion, backup, security, or legal-retention activities.
The Service, including its software, design, features, functionality, branding, and other original content excluding User Content and Generated Content assigned to you under section 5.2, is owned by or licensed to Superdegree and is protected by applicable intellectual-property laws.
Nothing in these Terms transfers ownership of the Service or Superdegree's underlying technology to you.
If you send us suggestions, feature requests, ideas, or feedback about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback to develop, operate, improve, and commercialise the Service without obligation or attribution.
This does not give us rights in your User Content merely because it is included in or accompanies a support request or feedback submission.
These Terms are governed by the laws of Victoria, Australia.
Before commencing legal proceedings, you and Superdegree agree to make reasonable efforts to resolve any dispute arising from these Terms or the Service in good faith.
If a dispute cannot be resolved, you and Superdegree submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and courts entitled to hear appeals from them.
Nothing in this section limits any right you may have under applicable consumer or other laws to bring a claim in another jurisdiction where that right cannot lawfully be restricted.
We may modify these Terms from time to time.
We will notify users of material changes by email, through the Service, or by another reasonable method before those changes take effect where appropriate.
Non-material changes may be made by posting the updated Terms with a new "Last updated" date.
Your continued use of the Service after updated Terms take effect constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
If any provision of these Terms is held to be unenforceable or invalid, that provision will be interpreted or modified to accomplish its intended purpose to the greatest extent permitted by applicable law, and the remaining provisions will continue in full force and effect.
No waiver of any provision of these Terms will constitute a further or continuing waiver of that provision or any other provision.
Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.
You may export generated content using available export functionality, which may include:
Available export formats and functionality may change as the Service evolves.
For applicable personal-data access or portability requests, contact us at [email protected].
For Australian users, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable law that cannot lawfully be excluded, restricted, or modified.
Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a consumer guarantee in relation to services, our liability may, at our option, be limited to:
Any such limitation applies only to the extent permitted by law.
If you enter into a separate written agreement, order, proposal, pilot agreement, Data Processing Addendum, or other contractual arrangement with Superdegree, that agreement may contain additional or different terms.
Where there is a conflict, the more specific agreement will control to the extent of the conflict for the subject matter it governs.
For the processing of Customer Personal Data on behalf of a Customer, an applicable Data Processing Addendum will control over these Terms to the extent of a conflict concerning that processing.
If you have questions about these Terms, please contact us at:
SUPER DEGREE
ABN 95 926 075 671
Email: [email protected]
Privacy enquiries: [email protected]
Website: super.degree
By using Superdegree, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
